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Shipping Terms
We can only deliver our items within the EU, Norway, and Switzerland. This service is provided in Hamburg.
Shipping Costs (including statutory VAT)
Deliveries within Germany:
We charge a flat shipping fee of €5.95 per order. Packages are shipped exclusively with our shipping partner DHL; deliveries to parcel shops and post offices are also possible.
For orders of at least €49.90,shipping is free.
International Deliveries:
For orders of at least €59, we ship to Austria free of charge.
For orders of at least €99, we ship free of charge to all European countries in Zone 1 and Zone 2.
We calculate international shipping costs as follows:
Austria (€6.95)
ZONE 1 (€11.95): Belgium, Denmark, France, Luxembourg, Netherlands, Poland, Czech Republic
ZONE 2 (€12.95): Great Britain, Italy, Sweden, Slovakia, Slovenia, Spain, Finland
ZONE 3 (€13.95): Lithuania, Croatia, Romania, Hungary, Cyprus, Latvia, Malta, Estonia, Portugal, Ireland, Bulgaria, Greece
ZONE 3 Non-EU (€15.95): Switzerland, Norway
Delivery Time
Unless otherwise stated in the product description, goods are delivered within 1–3 days in Germany and within 5–7 days for international deliveries after order confirmation (in the case of agreed advance payment, after the time of your payment instruction).
Please note that deliveries are not made on Sundays or public holidays.
If you have ordered items with different delivery times, we will ship the goods together in a single shipment unless we have made different arrangements with you. In this case, the delivery time is determined by the item you ordered with the longest delivery time.
Delivery Period
For payment in advance, the delivery period begins on the day after the payment order is issued to the remitting credit institution, or for other payment methods, on the day after the contract is concluded, and ends at the end of the last day of the period. If the last day of the period falls on a Saturday, Sunday, or a generally recognized public holiday at the place of delivery, the next business day shall apply instead.
HOW TO REDEEM YOUR VOUCHER
OUR SERVICE COMMITMENT
At Lovemycosmetic, your well-being is our top priority – from product selection to the moment your package arrives.
Every order is carefully packaged, checked, and shipped quickly – free shipping from €39.99 and always with a small selection of free samples to introduce you to our wide range of products.
Our customer service team knows every product and is happy to help you find the right care – personally, honestly, and on an equal footing.
This turns a purchase into an experience that is as mindful as the care itself.
Lovemycosmetic – for a shopping experience as reliable as the care itself.
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F.A.Q.
How do I find the right skincare for my skin type?
Our product selection is curated so that you can filter specifically by skin type and skin need.
If you're unsure, our customer service will be happy to help you put together a suitable routine – personally and straightforwardly.
Because every skin is individual and deserves products that truly suit it.
Are the ingredients skin-friendly and safe?
All products are sourced from verified, trustworthy K-Beauty brands.
The ingredients are dermatologically tested and comply with European safety standards.
We prioritize formulations that avoid irritating additives and instead rely on mild, natural active ingredients.
How do I use the products correctly?
K-Beauty is based on the principle of layering – multiple light care steps that complement each other.
Always start with cleansing, follow with watery textures (toner, essence), and finish with nourishing creams or sun protection.
This way, all products unfold their maximum effect.
Are the products vegan or cruelty-free?
Many of our brands are vegan, and all products are cruelty-free.
You'll find precise information on ingredients and certifications in every product description.
Transparency is important to us – so you can care for yourself with a good conscience.
How long do the products last?
The shelf life is indicated on every package and product page.
Once opened, you should adhere to the recommended PAO (Period After Opening) indication (e.g., 6M or 12M).
Make sure to store products in a cool, dry place, protected from direct sunlight.
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